Please download the free Yellowbox mobile phone app and register an account with a valid Payment method. Once you have created an account, please stand within 1 metre of our locker bay and select your location on the map within your Yellowbox app screen. This will prompt you to select a locker size. Please select OK. You will be allocated a locker space. Please use your in-app button to ‘open’ your locker space when you require. From this screen you can also click the ‘end booking’ function which will end your session.
From the main menu in your Yellowbox app, please select ‘Wallet’. From here, click ‘Add Payment method’.
User’s are charged an hourly rate. This is displayed in your app account when you select your location on the map. User’s are charged to the minute- similar to parking- and this is all processed through your app.
In addition to regular cleaning of all locker spaces, Beach Belongings’ self-serve mechanism decreases the sharing of a communal screen, eradicates any need for people to cue/stand in close proximity to one another, enables users to control their locker through their own mobile phone and eliminates the need for shared locker keys/fob tags/wrist bands etc.
The Auto-allocation algorithm of Yellowbox lockers also allocates users the locker space that has been idle the longest- reducing transmission risk of COVID-19.
In- app payment processing reduces the need for in-person payments & cash exchange. 24/7 In-app support reduces the need for in-person support and interaction (though it is available if you require).
Absolutely! In your Yellowbox account settings, Select ‘Account & PIN’. Under ‘Keypad pin’ select the ‘Set’ option. You will be prompted to set a new 4 digit code. This can be used to unlock your locker through the keypad located on the exterior of your locker door.
In cases where you are unable to access your locker due to forgetting your pin, please find a staff member. They will be able to help you.
Whilst it is a user’s responsibility to keep track of closing times, your Yellowbox app will send you a notification 1 hour prior to closing hours to remind you that you only have 60 minutes left of your booking time and to collect your things within this time frame.
Please visit your Yellowbox App Menu & Select the ‘Support’ option. You will be directed to a live chat with the Yellowbox Team who will assist you.
Enter your 4-digit PIN to unlock your locker.
Please contact Yellowbox Support through your Main in-App menu and report this to the Yellowbox team. They will be able to ensure the last person using that space is notified and their items are returned safely.
Unfortunately, No. The Yellowbox app enables users to use one space at a time. We do however offer different sized (small and larger) spaces at certain locations, which may be beneficial if you have additional items you wish to store.
Items including food & perishable goods, explosives, drugs and alcohol are prohibited from being stored within our lockers. For a full list of prohibited items, please see our Terms & Conditions.